Billing FAQ's


How Can I Make Payments?

Payments may be made by Visa, Master Card, AMEX, Discover, E-CHeck by logging into My Account. You may also call in your Credit Card or E-Check info or mail a check to us PO Box 127 Stowe, VT 05672. Power Shift is striving to GO GREEN and encourage all customers to use either Credit Card, E-Check, or Email Billing. There is a $2.00 fee for paper statements.


What Is Your Billing Cycle?

Email billing is sent out on the 1st of each month. Hard copy bills are printed on the 1st each month and take several days to process. Customers should expect to receive their hard copy bill around the 10th of each month. Credit Card and E-Check billing will be processed on the 1st of each month. 


When Is My Payment Due?

All bills are Due Upon Receipt. Customers have until the end of the month to pay, but, once an account has an outstanding balance carried over into the next billing (on the 1st of the month), it is considered Overdue. Customers then have until the 15th of the month to pay or the system automatically suspends service. If the service is suspended, customers are responsible for the full month's fee. 


What Is This Past Due Notice For?

Past Due notices are automated. The system that does not know the difference between $0.50 Overdue and $50.00 Overdue. Those notices are sent until the balance is paid or the account is suspended, whichever happens first. If the Overdue is for a small amount and you plan to include that amount with your next payment, just let us know and we will extend the account to prevent service interruption.


How Can I Cancel Service?

Please send us written notice to cancel service. In this notice, please include a brief reason for canceling and the date the cancellation is to take place. If email is available, just send a note to This email address is being protected from spambots. You need JavaScript enabled to view it.; alternate methods include faxes to 802-253-4326 and postal mail to PO Box 127, Stowe, Vermont 05672. Please be aware, if customers are on an annual plan, they will be refunded the remainder of their year, as though the used months were at the $19.95 rate, not the lower annual rate. 


How Can I Suspend Service?

Suspension of service is free, and is useful for those who will be unable to access their account for brief periods (at least one billing cycle, up to one year), but want to ensure that their email address and username will remain theirs when they return. No new charges are incurred (with the exception of DSL circuit maintenance for DSL customers), when an account is vacationed, and the account can be re-activated with just a phone call during regular business hours.


How can I pay my bill online?

Navigate to www.pshift.com Click My Account. Login using your account username and password. Click Billing Under the "Invoices" heading click Make a Payment.

 

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